ish001 Posted May 30, 2010 Report Share Posted May 30, 2010 Hi, I am a patient as well as a caregiver for a few people. Most of my patients I have referred to Dr. Frederick Neumann on Van Dyke just north of Plumbrook in Sterling Heights. I had found Dr. Neumann's contact information from the forums here on this site, and his policy has been that the cost is $200 paid upfront, however if you do not get approved for the recommendation that you will receive your $200 back. In the past, I have always escorted my patients to his office and witnessed first hand the secretary stating the above mentioned guarantee upon paying the $200 fee. About a month ago I made an appointment for a new patient. The person is very qualified to receive their recommendation and has detailed medical records. My patient arrived to their appointment, did the paperwork and paid the fee, then proceeded to wait for over an hour in the waiting room even though he had an appointment, which was further exacerbated by an even longer wait between the two exam rooms he was shuffled to/from. Eventually after waiting nearly 3 hours, my patient's schedule forced him to leave. A second appointment was then made a for the following week. My patient arrives the next week for his appointment and is out within 1.5 hours although he still has no recommendation. He said that Dr. Neumann wanted more medical records, which he had by that Friday and personally delivered that day. Upon delivering the records, He was instructed to call on Monday after 2pm, he showed up instead, only to be given another appointment date for a few days later...... (why couldn't an appointment be booked when he was there on Friday?) After seeing Dr. Frederick Neumann he was told that he did in fact qualify for a recommendation, however he would NOT be receiving one!! Furthermore even though he received no recommendation, he will also not be receiving his $200 back! My qualified patient paid for a recommendation, but instead got jerked around, wasted his time, and lost his money! I then faxed his same medical records given to Dr. Neumann in to the THCF and within 24hours he was approved and had an appointment, which they themselves state that if you are given an appointment, it is basically synonymous with a guaranteed recommendation. They take your records up front, so you are qualified before you ever step foot in the office,...no wasting your time, no wasting their time.. He has since received his recommendation from yet a different more local facility again based solely off of his medical records. Dr Neumann's office has lost any & all future business that would have been directed their way, and I have encouraged my patient to file a small claims suit against Dr. Frederick Nuemann Jr in effort to recover his $200. Has anyone had an experience similar to this? What type of action would you take? Link to comment Share on other sites More sharing options...
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