Renewal Turnaround Time Lately?

[Norby]

When I called LARA and complained they were taking too long on a card and he wanted to get a caregiver so what should we do?  They said to wait till we get the letter of denial or the card and proceed from there.  He did get the card and we sent in the $10 for a change the next day and a couple days later he received a rescind letter saying his card was no good.  So my $10 is in an "account"(which can't be used for the application) and we had to resubmit his original application and add me in as a caregiver with a new $100 MO.  They scammed my money and won't send it back when there is an obvious flaw in the system.  And the first letter wasn't sent certified to the best of my knowledge asking for the card back because they made a mistake.  There is a flaw in the system if they can not tell if a card is denied or accepted and it IS denied but they sent a card out anyway.  This pushed back our dates over a month.  All because the check # wasn't filled in.  Horsecrap!  What kind of system still relies strictly on snail mail?  My guess is one that's entirely inefficient and laughing all the way to the bank. How is one to stay within the letter of the law when you can't plan for these screw ups that push things back a whole month?  Which is why I'll almost always be on the side of a caregiver or patient over law enforcement in any violations.  I mean, who can work under these conditions?

 

What can you do?  They have people with stock responses to handle your complaints.

telling us on the forum has little consequence, little action, and little results to fix anything

.

talking to lara, your represenative, the governor or a newspaper may get you better results.

 

i'm not directing this at you resto, but everyone who comes in here with complaints of the program.

maybe i am being too much of a pain in the donkey?

Edited January 27, 2014 by Norby

[GrassMonkey]

We should just privatize this system like license bureaus in other states.

 

You would have your card in 15 minutes.

[Kingdiamond]

Was shocked a change form was mailed on December 8th and I got the new card on Friday which ended being 31 business days after mailing .

[Restorium2]

I'll tell them it's time for a call. It shouldn't ever come to that. That's exactly why the law was written the way it is. Everyone deserves either a card or an explanation letter in 21 days. No one should ever be left waiting for months. They are rolling in our money so there's no excuse.

[Restorium2]

Well, it's a glich in the system AGAIN. We are glad the card is FINALLY on it's way after sending the forms in back in October. This is the glichiest system that has ever been created for something that is so important. They glich and we hang like low hanging fruit.

[Restorium2]

The patient calls LARA on 1-27-2014 and LARA says, "We are so sorry, there was a glich and we will get your card right out to you."

 

Here we are ten days later, still nothing from LARA.

[t-pain]

call em again, ask it to be sent certifieeeeed.

[Restorium2]

call em again, ask it to be sent certifieeeeed.

t,

It wasn't a glich at the post office so changing mail options isn't going to matter.

[t-pain]

yes but certified means that theres now a receipt.

the reciept can be shown to legislators and or courts to show how lara has been screwing patients.

[Restorium2]

The first few times this happened to patients I know, I posted it here and I had a few attorneys asking for proof of what I was reporting. Some even challenged the truthfulness of what I had reported. I produced the hard copies for them and the interest just dwindled down to nothing, as gradual acceptance of the incompetence at LARA sunk in as something that we will have to live with. I only complained again here this time because some here were saying how well LARA is doing now. I just can't keep letting that slide because it's not true. If you quit complaining when things are totally messed up for patients you know then everyone else thinks things are just peachy.

[Norby]

Tic Toc. Over 20 business days on a change and 30 business days on another change that was revoked(well it wasn't reviked his card was and we already sent the change) after they cashed my check and reapplication is 17 business days and nothing there either after they said they'd set it thru because they took the card back with the application for not filling in the check #.  How are you supposed to plan a garden like this?  I think that's the reason for it.  No wonder some caregivers won't transfer till the patients plant comes down.  How else can you REALLY stay within the law unless you really know what your doing?  Luckily I can push back next weeks harvest till a card comes in but it's backing up the garden to not be able to go over 12 and take a cutting.

Which is why they don't let anyone with felonies help patients.  Get caught for doing what would help patients in the past and we'll punish patients by not letting you help them now.

 

That's why for as good of a law it is it's implementation is crap.  What business would tout such profits and have the service they have, which is much more important to be good at than making sure someone's cable is on or getting them their food in a timely fashion.

Edited February 7, 2014 by Norby

[t-pain]

i dont think they tout the profits. in fact i think they try to hide the amount of money they have collected.

[Norby]

Got a change of caregiver after 30 business days.  Received Jan8th, got it today.  Waiting on a resubmitted application from Jan 16th, it's 24 business days today.

Edited February 20, 2014 by Norby

[free420country]

Sent my renewal on jan 27 got my card today

 

O and if anyone remebers i had asked about using a expired dl on the forms....it worked i sent copied of the old dl and copies of the renewal from the sec of state...no probs

Edited February 20, 2014 by free420country

[Norby]

Wow, you figure they got it on the 29th and that's 22 days or 15-16? business days?

[free420country]

Wow, you figure they got it on the 29th and that's 22 days or 15-16? business days?

 

Yea i was shocked.... i think it wad the 30th when they recieved it

[garyfisher]

Mailed my renewal in on 3/10/14. 

Will update when I receive card.

[baseballjunky]

Mailed change of caregiver form on 2/3/14.  Lara received it 2/5/14.  My patient nor I have received anything as of today.  Called Lara and they were nearly useless...say paperwork still not processed...would not/could not say anything else.  What an embarrassment this system is...

Edited March 19, 2014 by baseballjunky

[blindman21]

Mailed renewal Feb 11 received two year card March 15

[I wood]

Mailed change of caregiver form on 2/3/14.  Lara received it 2/5/14.  My patient nor I have received anything as of today.  Called Lara and they were nearly useless...say paperwork still not processed...would not/could not say anything else.  What an embarrassment this system is...

They have no legal obligation to be timely with change forms, they have always taken about double the time for me. 

60 to 90 days

[itisi]

I think that could be argued they have 20 business days to issue cards for the program.  Nowhere in the act or the amendments does this exclude the care giver card

[Norby]

Check cashed on May 19th for change of caregiver and nothing yet.  Are they on vaca?

[trix]

I sent in a change of address form, also sent in a new caregiver form on 4/11/14 check was cashed same day(weird)..

Just received both new cards 6/9/14 & 6/12/14..

Yay!!

Trix

[Norby]

Wow, 2 months now?  So much for the 2 year cards keeping things shorter.

[bobandtorey]

They know it's the card you may need to stay out of court